Refund Policy
Last updated: 2026-06-01
We want you to be confident in your subscription. This policy sets out when and how you can request a refund. It supplements, and should be read together with, our Terms of Service.
1. Overview
This Refund Policy explains how Hash Technology Limited ("Aedifex", "we", "us") handles refund requests for paid subscriptions to aedifex.app (the "Service"). Because Aedifex offers a free tier that lets you evaluate the Service before paying, subscription fees are generally non-refundable once charged. Before submitting a refund request, please contact our support team at legal@aedifex.app — most issues can be resolved quickly once we can see the details.
2. Refund eligibility
Subscription fees are generally non-refundable. We may, at our discretion, issue a full or prorated refund in exceptional circumstances, including: (a) a documented prolonged service outage that prevented you from using the Service; (b) a billing error such as a duplicate charge or an amount that does not match your selected plan; or (c) an unauthorized charge that you report promptly. Refunds are not granted simply because a subscription was left unused or because you forgot to cancel before automatic renewal.
3. Request window
Refund requests must be submitted within 14 days of the disputed charge. Requests received after this window will generally not be eligible, except where a longer period is required by applicable consumer-protection law. You can avoid future charges at any time by cancelling your subscription in your account settings; cancellation stops the next renewal but does not retroactively refund the current period.
4. How to request a refund
To request a refund, email legal@aedifex.app from the address associated with your account and include your account email, the approximate charge date, and the reason for the request. We aim to review every request within 5 business days. Approved refunds are returned to your original payment method through our payment processor (such as Stripe or Airwallex); depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear.
5. Exceptions
Some charges are non-refundable regardless of the 14-day window, including: (a) the free tier, which involves no payment; (b) partial or unused portions of a billing period after you continue to use the Service; (c) charges older than 14 days where no exceptional circumstance applies; and (d) any add-ons or one-time fees expressly marked as non-refundable at the time of purchase. Where mandatory local consumer law grants you stronger rights, those rights prevail over this section.
6. Chargebacks
If you believe a charge is incorrect, please contact us before disputing it with your bank or card issuer. Opening a chargeback while a refund request is under review may lead us to suspend access to your account and to contest the dispute with our payment processor. Using our refund channel at legal@aedifex.app is the fastest way to resolve a billing issue.
7. Purchases through third parties
If you purchased an Aedifex subscription through a reseller, marketplace, or other third party rather than directly on aedifex.app, that seller's refund terms apply and you should contact them directly. We can only process refunds for charges made directly through our own checkout.
8. Contact
Questions about this Refund Policy, or refund requests, should be sent to legal@aedifex.app, or to Hash Technology Limited at the contact address listed on our Contact page.